Refund Policy – Baby Dotz

Refund & Return Policy

At Baby Dotz, your satisfaction is our top priority. We stand behind every product we sell.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange — no questions asked.

Eligibility for Returns

Item must be returned within 30 days of delivery
Item must be unused, in original condition and original packaging
Proof of purchase (order number or receipt) is required

Non-Returnable Items

Items that have been used or damaged after delivery
Items returned after 30 days of delivery
Hygiene products that have been opened (feeding bottles, oral care items)

How to Start a Return

Email us at babydotz2504@gmail.com with your order number and reason for return. We will respond within 24-48 hours with return instructions.

Refund Process

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Wrong Item

If you received a damaged, defective or incorrect item, please contact us immediately at babydotz2504@gmail.com with a photo of the item. We will send a replacement or issue a full refund at no extra cost.